Frequently Asked Questions – We Transfers

We’re here to make your experience smooth and stress-free. Below are the answers to the most common questions we receive.

1. What file formats can I upload?

Ans: Ans: We support PNG, JPG, PDF, and SVG file formats. For best results, use high-resolution files — transparent PNGs or vector-based SVGs work especially well for clean, accurate prints.

2. Can I use my own designs or logos?

Ans: Yes, you can upload your own artwork, logos, or graphics directly into our online editor. You can then customize it using our tools by resizing, adding text, or combining with design elements from our library.

3. Do I get a print-ready file?

Ans: Absolutely. Once your design is complete, we generate a high-resolution PNG file that’s fully optimized for printing. No extra formatting or adjustments are required.

4. Do you offer printing or just digital files?

Ans: We offer both. You can choose to download the finished design file or have it printed and shipped to you as a high-quality transfer, ready to apply.

5. How long does shipping take?

Ans: Orders are usually processed within 1–3 business days. Shipping time depends on your location and chosen shipping method:

6. Can I save and re-edit my designs?

Ans: Yes, once you create an account, you can save your designs, return later to edit them, or reorder without starting from scratch.

7. What if my order is damaged or incorrect?

Ans: If your item arrives damaged or there's an issue with your order, please contact us within 7 days of delivery. We'll review the issue and arrange a replacement or refund as needed.

8. Do you ship internationally?

Ans: Currently, we primarily ship within the United States. For international or digital-only orders, please contact our support team to explore available options.

9. Still have questions?

Ans: We’re here to help. If you couldn’t find your answer above, feel free to reach out to us at support@wetransfers.com — we’ll get back to you as soon as possible.